Hi
Welcome to the communities.
Before upgrading the firmware we must know the firmware the root cause .
As per my experiences if we call any of product tech support first they will guide updates os , firmware , BIOS etc etc ,
My experiences was very bad in this concern because after up gradtion I was in same place .
So please find the root cause before upgrading the firmware.
"a journey of a thousand miles starts with a single step."![]()
